Here is everything you need to know about how Lavenze gets your order from our warehouse to your door — including the areas we cover, delivery times, charges and what happens if something goes wrong.
2–3 business days before dispatch
3–5 business days after dispatch
From Rs. 200 — standard free over Rs. 3,000
Nationwide, urban and rural
We deliver nationwide to all major cities, towns and surrounding areas through our trusted courier partners. If your address is in a remote location, checkout will still accept your order and our team will confirm the expected timeline with you by email.
Delivery times are counted from the moment your order is dispatched, not from when it is placed. Order processing time is additional and is explained below.
| Delivery Option | Dispatch Time | Estimated Delivery |
|---|---|---|
| Standard Delivery | 2–3 business days | 3–5 business days |
| Priority Delivery | 1–2 business days | 1–2 business days |
These timelines are estimates and may vary during sales, public holidays or unexpected courier delays.
Delivery charges are calculated from your order subtotal and are always shown clearly at checkout before you confirm your order.
| Order Value | Delivery Charge |
|---|---|
| Under Rs. 3,000 | Rs. 200 (Standard) |
| Rs. 3,000 and above (Standard) | Free |
| Priority Delivery | Rs. 450 |
Orders are processed Monday to Saturday, excluding public holidays. You will receive an order confirmation email as soon as your order is placed, and a dispatch email with tracking details once it leaves our warehouse.
Every dispatched order includes tracking information sent to the email address on your order. You can also view the latest status at any time under My Orders in your account. If tracking has not updated within 48 hours, please contact our support team.
Our courier partners typically make up to two delivery attempts. To make sure your parcel reaches you smoothly, please ensure someone is available at the delivery address and that the phone number on your order is correct so the courier can reach you.
If you miss a delivery, the courier will usually leave a notification and try again on the next business day. If both attempts are unsuccessful, the parcel may be returned to us. In that case we will contact you to arrange redelivery — additional delivery charges may apply.
If your order arrives damaged, incomplete or incorrect, please contact us within 7 days of delivery with your order number and a few photos. We will arrange a replacement or refund and guide you through the next steps.
If you have a question about an existing order or your delivery address, our parent-support team is happy to help. Please include your order number so we can assist you faster.