Last updated: September 2026
These Terms & Conditions set out the rules for using the Lavenze website and for buying products from us. By using our website or placing an order, you agree to these Terms, so please read them carefully before you proceed.
By accessing or using the Lavenze website, you agree to these Terms & Conditions. If you do not agree with them, please do not use the website.
You agree to use the website only for lawful purposes and in a way that does not infringe the rights of, or restrict the use and enjoyment of, anyone else.
You may browse and order without an account, but creating one lets you track orders, save addresses and check out faster.
When you register, you agree to provide accurate, current and complete information and to keep it up to date. You are responsible for maintaining the confidentiality of your password and for all activity that takes place under your account. Please notify us immediately if you suspect any unauthorised use.
We do our best to describe and display our products accurately, including colours, sizes, materials and images. Actual colours may vary slightly depending on your screen or device, and handmade or fabric items may have minor variations.
All products are subject to availability. If an item becomes unavailable after you order, we will contact you to offer an alternative, a delay, or a cancellation and refund of the affected item.
All prices are shown in our store currency and include applicable taxes unless stated otherwise. We may change prices, run promotions and correct pricing errors at any time before an order is accepted.
We currently accept Cash on Delivery (COD). The total payable, including any delivery charges, is shown at checkout before you confirm your order.
Placing an order is an offer to buy. Your order is only accepted once we confirm it — you will receive an order confirmation email, and a dispatch email once it has been shipped.
We reserve the right to refuse or cancel an order, for example where a product is unavailable, where there is a pricing or description error, where we suspect fraud, or where delivery is not possible. If we cancel an order that has already been paid for, we will issue a refund.
Orders are processed within 2–3 business days. After dispatch, standard delivery usually arrives within 3–5 business days, while priority delivery arrives within 1–2 business days. Remote areas may take slightly longer.
Delivery times are estimates and may be affected by courier delays, public holidays or events outside our control. For full details, please see our Delivery Information page.
You may request to change or cancel an order as long as it has not been dispatched. Once an order has shipped it can no longer be cancelled, but it may be eligible for a return.
We accept returns within 7 days of delivery for items that are unused, unwashed and in their original packaging with all tags attached. To start a return, contact our support team with your order number and the reason for the return. Once approved, we will guide you through sending the item back and arrange a refund or exchange. Refunds are issued through an agreed method once the returned item has been received and checked. For more detail, see our Frequently Asked Questions.
If an item arrives damaged, incomplete or incorrect, please contact us within 7 days of delivery with your order number and photos so that we can arrange a replacement or refund.
When using our website you agree not to:
All content on this website — including text, product descriptions, images, logos, graphics and the Lavenze name and branding — is owned by or licensed to us and is protected by applicable intellectual property laws.
You may browse and use the website for your own personal, non-commercial purposes. You may not reproduce, distribute or use our content for commercial purposes without our prior written permission.
We provide our website and services with reasonable care and skill, but we do not guarantee that the website will always be available, error-free or free of viruses.
To the fullest extent permitted by applicable law, Lavenze is not liable for any indirect, incidental or consequential loss, or for losses arising from events beyond our reasonable control, such as courier delays.
Nothing in these Terms excludes or limits any rights or remedies you have under applicable consumer law that cannot be excluded or limited.
We may update these Terms & Conditions from time to time to reflect changes in our services, practices or legal requirements. When we do, we will revise the "Last updated" date at the top of this page.
Your continued use of the website after changes take effect means you accept the updated Terms. If you do not agree with them, please stop using the website.
If you have any questions about these Terms & Conditions, please contact our support team at hello@lavenze.com or through our Contact Us page. We aim to reply within 1–2 business days.
Still have questions?
Our support team is happy to help with anything not covered here.