Everything you need to know about ordering, payment, delivery, tracking and returns at Lavenze. Can't find your answer? Our parent-support team is only one message away.
Browse the shop, open a product and choose your preferred colour and size, then select Add to Cart. When you are ready, open your cart and click Proceed to Checkout. Enter your delivery details, choose a payment method and confirm your order — you will receive an email confirmation as soon as it has been placed.
We currently offer Cash on Delivery (COD) on all orders. There is no need to pay in advance — simply pay the courier in cash when your parcel arrives.
Once your order is dispatched we email you the tracking details for your parcel. You can also check the latest status at any time under My Orders in your account. If tracking has not updated within 48 hours, please contact our support team.
Orders are processed within 2–3 business days. After dispatch, standard delivery usually arrives within 3–5 business days, while priority delivery arrives within 1–2 business days. Remote areas may take slightly longer.
You can request a change or cancellation as long as your order has not been dispatched. Contact us as soon as possible with your order number and we will do our best to help. Once an order has shipped it can no longer be cancelled, but it may be eligible for a return under our return policy.
We accept returns within 7 days of delivery for items that are unused, unwashed and in their original packaging with all tags attached. To start a return, contact our support team with your order number and the reason for the return. Once approved, we will guide you through sending the item back and arrange a refund or exchange.
We are sorry if something arrived damaged. Please contact us within 7 days of delivery with your order number and a few photos of the item and its packaging. We will arrange a replacement or refund as quickly as possible — there is usually no need to return the damaged item unless we ask.
Our parent-support team is happy to help. Email us at hello@lavenze.com or use the form on our Contact Us page, and we will reply within 1–2 business days. For order-specific questions, please include your order number so we can assist you faster.