Privacy Policy

Information We Collect

When you use Lavenze, we collect information that helps us process your orders, manage your account and improve your shopping experience. The information we collect falls into the categories below.

• Information you give us — your name, email address, phone number, delivery address and any other details you provide when creating an account, placing an order, subscribing to our newsletter or contacting support.
• Order information — the products you purchase, your order value, delivery preferences and chosen payment method.
• Account information — your login details, saved addresses and order history.
• Information collected automatically — such as your IP address, browser type, device information and the pages you visit, gathered through cookies and similar technologies.

How We Use Your Information

We use the information we collect only for purposes connected with running our store and serving you. These purposes include:

• Processing, packing and delivering your orders.
• Creating and managing your account and order history.
• Providing customer support and responding to your enquiries.
• Sending order confirmations, dispatch updates and other service messages.
• Sending marketing and newsletter communications where you have opted in.
• Improving our website, products and services.
• Preventing fraud, protecting our website and meeting our legal obligations.

Account and Order Information

If you create an account, we store the details you provide so that you can track orders, manage saved addresses and check out faster in future. You are responsible for keeping your password secure and for making sure the information you provide is accurate and up to date.

Order information is retained so that we can fulfil your order, handle returns and exchanges, provide support and keep the records required for accounting and tax purposes.

Payment Information

Lavenze currently accepts Cash on Delivery (COD). With COD there is no need to pay in advance and no card details are collected or stored by us — you simply pay the courier in cash when your parcel arrives.

If additional payment methods are introduced in the future, any payment details would be processed securely by the relevant payment provider. We do not store full card numbers on our servers.

Cookies and Tracking Technologies

We use cookies and similar technologies to keep our website working properly and to understand how it is used. These include:

• Essential cookies — required for core features such as your shopping cart, secure forms and login sessions.
• Preference storage — we use your browser's local storage to remember choices such as your light or dark theme.
• Analytics — where enabled, these help us understand how visitors use the site so that we can improve it.

Email and Newsletter Communications

When you place an order we send transactional emails such as order confirmations and dispatch updates. These are part of providing our service and are not marketing messages.

If you subscribe to our newsletter, we may email you about new arrivals, promotions and offers. You can unsubscribe at any time using the link in any newsletter email or by contacting us, and we will stop sending marketing emails promptly.

How We Protect Your Information

We take reasonable technical and organisational measures to protect the information we hold, including secure connections, access controls and limiting access to personal data to the team members who need it to do their job.

While we work to keep your information safe, no method of transmission or storage over the internet is completely secure. Please keep your account password confidential and contact us immediately if you believe your account has been compromised.

Third-Party Services

We share information only where it is needed to run our store. This may include:

• Delivery and courier partners, who need your name, address and phone number to deliver your order.
• Email service providers, who help us send order confirmations, dispatch updates and newsletters.
• Hosting and infrastructure providers, who store and serve our website and data.

Data Retention

We keep personal information for as long as necessary to provide our services and for legitimate business or legal purposes. For example, order records are kept for accounting, tax and warranty reasons, and account information is kept while your account remains open.

When information is no longer needed, we delete it or anonymise it in a secure manner.

Your Privacy Rights

Depending on where you live, you may have rights over your personal information. These can include the right to access the information we hold about you, to ask us to correct or delete it, to object to or restrict certain processing, and to withdraw consent for marketing at any time.

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before responding to a request.

Contact Information

If you have any questions about this Privacy Policy or how we handle your information, please contact our support team at hello@lavenze.com or through our Contact Us page. We aim to reply within 1–2 business days.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational or regulatory reasons. When we do, we will revise the "Last updated" date at the top of this page.

We encourage you to review this page periodically. Continued use of our website after an update means you accept the revised policy.